Leading US service management company sets up European base in ...
Service Bench provides a hosted web-based service management solution that centrally manages service calls, field service, parts, repairs and warranty management, enabling companies to manage and analyse the full service lifecycle to improve the customers service experience and reduce the manufacturers service costs. According to a report by AMR Research in September 2006, the aftermarket service represent 24% of revenue and 40-80% of profit to a manufacturer, however only a minority of companies have recognised the strategic importance and potential for differentiation by investing in the product after-market.
ServiceBench customer, retail giant Sears did, however, recognise the potential benefits of introducing a service management solution to handle their huge volume of after-sales warranties.
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